{"id":698,"date":"2026-06-27T07:49:42","date_gmt":"2026-06-27T11:49:42","guid":{"rendered":"https:\/\/vertodeco.com\/frequently-asked-questions\/"},"modified":"2026-07-23T05:00:24","modified_gmt":"2026-07-23T09:00:24","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/vertodeco.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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\r\n Support & Concierge<\/span>\r\n

\r\n Frequently Asked Questions\r\n <\/h1>\r\n

\r\n Find quick answers regarding our lighting engineering, production lead times, and commercial policies.\r\n <\/p>\r\n <\/div>\r\n\r\n \r\n

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\r\n How does on-demand production work at the 3D Farm?\r\n <\/h3>\r\n

\r\n Each Verto Deco luminaire is custom-made using advanced additive manufacturing. This eliminates material waste and allows us to customize volumes, textures, and heights according to your project brief. The process combines European mathematical precision with meticulous technical assembly. \r\n <\/p>\r\n <\/div>\r\n\r\n \r\n

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\r\n Which bulbs and sockets are compatible with the luminaires?\r\n <\/h3>\r\n

\r\n Our pieces are designed with technical integration for the most common market standards (typically E27 or GU10 sockets for dichroic bulbs). We recommend using high-quality LED bulbs, which offer excellent thermal efficiency and do not generate excessive heat, preserving the optical properties and durability of the polymers. \r\n <\/p>\r\n <\/div>\r\n\r\n \r\n

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\r\n What is the delivery time and how does shipping work?\r\n <\/h3>\r\n

\r\n Production lead times vary depending on the piece's geometric complexity and our farm's queue, and are provided at the time of checkout. Shipping is handled via Correios or partner carriers, using highly protected packaging. We offer free shipping for purchases over R$1,000.00 in the Northeast Region and over R$1,250.00 for other regions of Brazil. \r\n <\/p>\r\n <\/div>\r\n\r\n \r\n

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\r\n Are the polymers used resistant to the heat from the bulbs?\r\n <\/h3>\r\n

\r\n Yes. We work exclusively with premium filaments and polymers featuring advanced thermal and mechanical engineering (such as PETG and ABS). They have a softening point much higher than the temperatures generated by LED bulbs, ensuring absolute structural stability and total safety for your environment. \r\n <\/p>\r\n <\/div>\r\n\r\n \r\n

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\r\n I am an Architect \/ Retailer. How do I request 3D files or B2B price lists? \r\n <\/h3>\r\n

\r\n We provide full engineering support for specifiers and wholesale conditions for partner showrooms. Simply access our technical area via the dedicated forms in the top menu or contact our sales channel directly to receive the technical catalog with 3D blocks. \r\n <\/p>\r\n <\/div>\r\n\r\n \r\n

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\r\n How does the exchange and return policy work?\r\n <\/h3>\r\n

\r\n We guarantee the Right of Withdrawal with free returns within 7 days of receipt and a full refund. For exchanges due to defects or compatibility, the entire post-return process is managed efficiently and personally via WhatsApp: (84) 99219 1830. \r\n <\/p>\r\n <\/div>\r\n\r\n \r\n

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Still have questions?<\/h4>\r\n

\r\n Our concierge and technical support team is ready to assist you in a personalized manner.\r\n <\/p>\r\n \r\n Chat via WhatsApp\r\n <\/a>\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n<\/div>\r\n\r\n